Why join us Want to develop your technical skills within one of the most innovative credit platforms? Then, our dynamic team awaits you in Lisbon. You will grow with us in a global company that puts its people at the heart.We are bringing Financial and Commercial Advisors on board to offer superb credit service advising. No two days will be the same as you will provide valuable interactions to a wide range of customers. Your mission at Webhelp At Webhelp, your contribution will make a difference in our clients' business and in the lives of their customers. Your project is the only consumer credit web platform in Europe that has a bank license. This model allows investors to directly finance consumer credit from individuals.Your mission is to ensure excellent service standards and maintain a high level of customer satisfaction while enjoying every day at work as part of our tech-savvy team. You'll change our customers’ lives by providing complete information on the benefits of opting for our client’s online credit. What you will be doing at Webhelp As a Financial and Commercial Advisor, you will: Assist customers who have a pre-accepted request in the entity via Outbound/Inbound callsAdvise and answer questions about our client’s productsPresent, promote, and sell products using compelling argumentsManage emails of inquiries, incidents, and claims from customersReceive and classify the requests and documentation of new customersProvide support in the integration and adaptation of business processesCollect information for the entity's area of operationsPerform commercial activities: upsell and cross-sell using the company’s portfolio (for example, selling credit-related insurance) What we are looking for Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-orientated and can adapt seamlessly to different types of people. Likewise, it is important that you can multitask, prioritize, and manage time effectively. We’ll be a great match if you: Are native or proficient in French and fluent in English (B2)Have previous experience in Customer Service – credit recovery experience is preferredAre proud of your commercial and upselling skills (highly valued) Can demonstrate the analytical capability of the credit cycle overview (a plus) You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment. What we offer Competitive wages (14 monthly payments per year)Meal allowance paid in voucher card (net)Performance bonusHealth insurance with a dental plan (after 6 months of the contract)Relocation package: shared accommodation and flight reimbursement Who we are Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.By choosing Webhelp you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. If this sounds like you, join us! Webhelp Portugal is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.