:
Collaborate with colleagues in our customer care center to efficiently schedule your service visits to meet and exceed customer expectations.Install our products from our diverse Chromatography portfolio, demonstrate instrument specification and guide customers on use (Familiarization)Perform preventive maintenance and qualifications on customer instruments and help to improve instrument uptime and availability.Detailed preparation and documentation of maintenance and qualification activities to meet regulatory requirements.Analysis of instrument failuresSupplies to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)Performs all Service Activities in line with internal rules and customer regulationsAlways ensure the highest professional relationship with our customer base to achieve customer loyalty and raise issues if vital, to solve critical tasks in the fastest way possibleFollow our ethical business conduct guidance.Handle the company's assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.Optimize the own work schedule by coordinating with all the vital partners for service planning/scheduling (Dispatching function, Team Leader, others).Your Qualifications:
2-3 years’ experience servicing of our Chromatography products or as a userTechnical education or chemical backgroundProficient in German and good knowledge of English languageCuriosity about analytical instruments, systems, applications, new products and technologies.Good hardware and software skills especially of Windows operating systems and applications as well as Microsoft Office packageStrong problem solving skillsConfirmed organizational skills with the ability to handle multiple tasks with different prioritiesExcellent inter-personal, self-motivational and negotiating skillsOpen to travel for training or special calls, international including all EMEA Territory and the US is required.Driving licenseWe offer competitive remuneration, annual incentive plan bonus, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
As an employer, Thermo Fisher Scientific is committed to equal opportunity and cultural minority support and does not discriminate based on ethnic origin, color, religion, gender, sexual orientation, gender identity, national origin, disability, or legally protected status.
Interested? Then apply online with the usual documents (up to a maximum of 2 MB)
