Why join us Want to inspire customers with the best railway’s tourist routes?Then come join our dynamic multilingual teams in Lisbon. You will grow with us in a global company that puts its people at the heart. We are looking for Booking Advisors to provide stellar customer experience. You will be managing booking travels and guiding customers to enjoy the best of Europe. And on top of that, you’ll have the unique opportunity to develop valuable technical skills while gaining a privileged view and know-how inside the railway industry specialized in tourist routes. Your mission at Webhelp At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. You will be the main brand ambassador of our client, crucially contributing to the improvement of our railway’s travelling experience.Your mission is to create enthusiasm around our clients’ services and solve with precision and efficiency emerging issues that customers may face. You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job. What you will be doing at Webhelp As a Booking Advisor, you will: Assist customers via email and social media chat, helping them with their trip bookings.Provide customer service to help undecided customers choose which travel packages and itineraries fit best their needs.Rapidly gain valuable technical skills in the reservations field that will empower you to progress while gaining a privileged view and know-how of the inner workings.Give real-time, accurate information that empowers the customer to make decisions.Go beyond the customer's service expectations so they will remember and share their great experience.Listen to the customer's unique situation and acknowledge their needs. What we are looking for Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-orientated and can adapt seamlessly to different types of people. Likewise, it is important that you can multitask, prioritize, and manage time effectively. We’ll be a great match if you: Are a native German speaker (C2) and fluent in English (B2).Have excellent writing and communication skills coupled with empathy and team spirit Can demonstrate previous experience in Customer Service – a track record as a Tourism Representative is a plus Love to identify the customers’ needs and propose fast solutions Would like to develop your personal qualities within a professional environment Are proactive, results-driven, self-motivated and a great team player You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment. What we offer Competitive wages (14 monthly payments per year) Meal allowance paid in voucher card (net)Performance bonus Transportation allowance Health insurance with a dental plan (after 6 months of contract) Relocation package: shared accommodation and flight reimbursement Possibility to Work from Home based in Lisbon* Note: *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time. Who we are Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the most progressive B2C and B2B brands worldwide. If this sounds like you, join us! Webhelp Portugal is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.