Why join us Want to inspire customers with your passion for travelling? Then come join our dynamic multilingual teams in Lisbon. You will grow with us in a global company that puts its people at the heart.We are looking for a Social Media Advisor to provide superb customer experience through our Social Media chat. You will be working on behalf of one of the most famous airline companies in the world.You will develop valuable business skills while gaining a privileged view and know-how inside the tourism industry.Your mission at Webhelp At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. Your project is a British multinational low-cost airline company that operates domestic and international scheduled flights worldwide.Your mission is to create enthusiasm around our clients’ services and solve with precision and efficiency emerging issues that customers may face. You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.What you will be doing at Webhelp As a Social Media Advisor – German Speaker, you will: Booking management (altering, canceling, or creating new reservations)Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests.Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations).Give real-time, accurate information that empowers the customer to make decisions.Go beyond the customer's service expectations so they will remember and share their great experience.Listen to the customer's unique situation and acknowledge their needs.What we are looking for Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-orientated and can adapt seamlessly to different types of people. Likewise, it is important that you can multitask, prioritize, and manage time effectively.We’ll be a great match if you: Are Native or Proficient German (C2)Have fluency in English (B2)Have excellent communication skills coupled with empathy and team spiritHave previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferentialHave previous experience in Customer Service or as a tourism/travel representative is a plusFor non-EU residents, it is mandatory to have a valid work permit. You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment. What we offer Competitive wages (14 monthly payments per year)Performance bonusTransportation allowanceHealth insurance with a dental plan (after 6 months contract)Relocation package: shared accommodation and flight reimbursementWho we are Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.By choosing Webhelp you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. If this sounds like you, join us! Webhelp Portugal is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.