Why join us Do you want to lead a team to success by creating an inspiring team environment with an open communication culture? Then, our dynamic multilingual teams await you in Lisbon. You will grow with us in a global company that puts its people at the heart. We are bringing a Team Leader on board to support us maintaining our projects quality standards and achieving high-level performance.Your mission at Webhelp At Webhelp, your contribution will make a difference in our organization’s business and in the lives of our employees. Your mission is to motivate team members and assess the team’s performance, providing help to management.As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide an excellent service. Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things. What you will be doing at Webhelp As a Team Leader, you will:Supervise, monitoring and develop a team of Customer Advisors.Closely monitor the SLA’s and KPI’s of the project.Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.Create an inspiring team environment with an open communication cultureHave a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions. What we are looking for Your natural talent for helping people and ability to think on your feet will be a great asset to our company’s development. You have excellent people skills, and you can adapt seamlessly to different types of people. Your flexible mindset and troubleshooting experience will get you far in your journey with us. We’ll be a great match if you: Are Native in German (C2) and fluent in English (C1) Have at least on 1 year of previous experience in Team Management (mandatory)Possess in-depth knowledge of performance metrics (KPI’s)Have excellent reporting and data-analysis skills.Pride yourself with excellent communication, leadership, and time-management skillsInspire others with a positive and ‘can do’ attitude overlooking a community-building approach. You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment. What we offer Competitive wages (14 monthly payments per year)Performance bonusMeal allowance in voucher card (net)Private Health InsuranceRelocation package - shared accommodation and flight reimbursementAvailability to work from home temporarily based in Lisbon*Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program *Because of our emergency plan for COVID-19, you may have to work from home for a limited time. Who we are Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. If this sounds like you, join us! Webhelp Portugal is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.