Why join us Do you want to lead a team to success by creating an inspiring team environment with an open communication culture? Then, our dynamic multilingual teams await you in Lisbon. You will grow with us in a global company that puts its people at the heart. We are bringing a Team Leader on board to support us in maintaining our project's quality standards and achieving high-level performance. Your mission at Webhelp As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide excellent service. Your future project is widely recognized as the “world’s best search engine” because it is fast, accurate, and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks. What you will be doing at Webhelp As a Team Leader, you will:Supervise, monitoring and develop a team of Customer Advisors.Closely monitor the SLA’s and KPI’s of the project.Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and develop strategies to improve the results of the team.Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.Create an inspiring team environment with an open communication cultureHave a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions. What we are looking for Your natural talent for helping people and ability to think on your feet will be a great asset to our company’s development. You have excellent people skills, and you can adapt seamlessly to different types of people. Your flexible mindset and troubleshooting experience will get you far in your journey with us. We’ll be a great match if you: Are native in German (C2)Are fluent in English (B2/C1) Have at least 1 year of previous experience in Team Management (mandatory)Possess in-depth knowledge of performance metrics (KPI’s)Have excellent reporting and data-analysis skills.Pride yourself with excellent communication, leadership, and time-management skillsInspire others with a positive and ‘can do’ attitude overlooking a community-building approach. You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment. What we offer Competitive wages (14 monthly payments per year)Performance bonusMeal allowance in voucher card (net)Private Health InsuranceRelocation package - shared accommodation and flight reimbursementOpportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program Who we are Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. If this sounds like you, join us! Webhelp Portugal is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.