Relocation Lisbon - Partner Led Specialist

Why join us  Do you want to contribute to the growth of our company and make your valuable contribution by showing us your talent with your business skills? Then join our team! You will grow with us in a global company that puts its people at the heart.  We are bringing a Partner Led Specialist on board to support us maintaining our business quality standards and achieving high-level production performance.  Your mission at Webhelp                                                As Partner Led Specialist you will be responsible for tracking and reporting of partner sales orders to the various internal departments. You will be the primary contact between the Sales Operations to ensure timely delivery of product. You will also communicate priorities and expedite to Sales Operations as well as plan and work with them to resolve and execute priority orders. What you will be doing at Webhelp  As a Partner Led Specialist, you will be responsible for:Transactional support to internal and external stakeholders,Following requests and solving them according to their urgency,Reporting, analyzing and consolidating associated metrics,Focus on individual and team results at all times.Order Management - since the order is placed in the system, until all process is completed (coordination of internal procedures: getting the order booked, assisting in changes, prioritizing it, coordinating actions between the many cross functional teams);Run and analyze reports in order to follow the appropriate direction;Prioritize critical issues according to their urgency and importance;Establish a network of internal contacts between different stakeholders and organizations for transactional support needs;Providing transactional support, in terms of administrative work, bridging between the Customer & Partner Experience organization, Sales agents (Account Managers) and specific Partners;Business support in order to improve productivity of Sales, Customer & Partner support teams;Inbound and outbound management of requests through case management tool (CRM – Salesforce);Understanding, reviewing operational reports and act according to the findings;Identify process gaps, problems and suggest internal process improvement guidelines.  What we are looking for  Native or highly proficient German (C1/C2);Fluent English;Previous experience working with customers;Ability to adapt to a fast-paced industry;Strong analytics skills;Excellent communication skills.  You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.    What we offer  Competitive base salary according to experience;Meal allowance paid in voucher card (7,23€ net per working day);Private Health Insurance with a dental care plan;Hybrid Work Model Culture;Continuous development and career growth opportunities on a local and global level. Who we are  Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.By choosing Webhelp you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries.Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.  If this sounds like you, join us in Lisbon!    Webhelp Portugal is an equal opportunity employer.  Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.