Tech Support Advisor with French & English - Basé à Lisbonne / Relocation to Portugal (Lisbon)

Why join us  Hi, interested in a smart job? If you are passionate about digital assistants, smart homes or IoT devices, come join our tech-savvy team in Lisbon. You will thrive on working in an innovative community focused on technology and your career development.   We are bringing Tech Support Advisors on board for one of the most desirable brands in the world. No two days will be the same as you’ll provide speedy, personalised solutions to a wide range of customers.     Your mission at Webhelp  At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. You will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face.   Where others see challenges, you see an opportunity for improvement and creating excitement around using a product. You will ensure excellent standards while enjoying every day on the job as you’ll share your passion for all thing’s tech with both customers and colleagues.   Given the dynamic nature of this job, you can develop your digital skills and advance your career at your own pace.   What you will be doing at Webhelp  As a Tech Support Advisor, you will:  Answer inbound customer requests and document relevant case information  Ensure excellent customer satisfaction  Assist users with pre-sales, general inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)  Respond appropriately to customer escalations and escalate issues to higher tiers of support as defined and documented  Collaborate with other specialists to solve or properly close help tickets  Manage an individual ticket queue  Follow the direction of management and provide feedback Contribute to creating brand engagement for our Client      What we are looking for  Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are digitally savvy and can adapt to different types of people. Likewise, it is important that you can multitask, work with minimum supervision, and manage time effectively.  We’ll be a great match if you:  Are native (or near native) in French and fluent in English (B2) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  Demonstrate patience when communicating and solving issues  Treat all data and personal information with utmost confidentiality   Keep up with the latest smart home gadgets and tech-related trends  Are proactive, self-motivated and a great team player    You appreciate our values of recognition, integrity, unity, commitment and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.   Please note that non-EU residents must have a valid work permit for Portugal to be considered for employment.    What we offer  Competitive wages (14 monthly payments per year) Performance bonus Transportation allowance Health insurance with a dental plan (after 6 months of contract) Relocation package: shared accommodation and flight reimbursement Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program   Who we are  Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.     By choosing Webhelp, you will be part of a community of over 95,000 game-changers from more than 190 locations in 51 countries.    Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.    If this sounds like you, join us in Lisbon!    Webhelp Portugal is an equal opportunity employer.  Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity or any other classification protected by applicable national laws.